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A · Study hero
Real estateReal Estate AICall Care AI

No missed call.
Not even at 10 pm.

How a Prague 2 real estate agency deployed Real Estate AI and stopped losing buyers who call in the evening and at weekends.

ClientReal estate agency, Prague 2
IndustryReal estate
SolutionReal Estate AI + Call Care AI
Roll-out3 weeks
Agent with buyers at a viewing
B · KPI band
100 %calls answered, even at night
+38 %more viewings booked a month
3 saverage time to answer
24/7availability with no overtime
C · The challenge

Buyers called when nobody was in the office.

The six-agent office sells flats and houses in Prague 2 and 3. Most buyers respond to a listing in the evening or at weekends, exactly when agents are at viewings or at home. A missed call often meant the buyer rang another agency.

78 %of deals go to whoever calls first
21×higher chance when answering within 5 minutes
63 %of companies never answer an enquiry
D · The solution

AI that picks up for the whole team.

In three weeks we deployed Real Estate AI connected to the office phone line, the listing portals and the CRM. The AI knows every current listing, speaks Czech and Slovak, qualifies buyers by budget and financing, and offers free viewing slots straight away.

Buyer calls or writesto the office line or a listing
Real Estate AIanswers in 3 s, qualifies and replies
Summary to CRMand by e-mail to the right agent
Agent calls backwith context and a booked viewing
E · Sample output

What the agent finds in the morning.

After every call the AI sends a structured summary. The agent calls back with full context and never has to ask twice.

Inbox
From: AI assistant <[email protected]>
Subject: Missed call: Jana Nováková, buying the Vinohrady penthouse
Qualification

Area: Vinohrady, Prague 2 ✓
Budget: up to CZK 30,000,000 ✓
Financing: mortgage pre-approved ✓
Timeline: within 3 months

Buyer’s questions

Terrace size? 50 m², 360° view
Air conditioning? Ceiling cooling and heat recovery
Building fees? Not answered, to check

Recommendation: WARM LEAD
Call tomorrow morning. Viewing booked for Thu 16:00.
Priority
F · Results

Three months later, in numbers.

Compared with the same period before roll-out. Figures come from the client’s own CRM.

Calls answered
Before: 61 %
With AI: 100 %
Viewings a month
Before: 42
With AI: 58
Reply to an enquiry
Before: 4 hours
With AI: 3 s
G · Client quote
“
“The AI answers our phones while we sleep. In the morning the summaries and viewings are already in our CRM.”
RK
Agency ownerPrague 2
H · Technology

What it runs on.

We run and monitor everything, security and backups included. The client only deals with sales.

Real Estate AICall Care AIMicrosoft 365CRM integrationAzureCzech and Slovak

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